These Terms & Conditions (“Terms”) apply to all bookings made with Bright Serviced Accommodation (“we”, “us”, “our”). By booking and staying in our accommodation, you (“you”, “the guest”, “the lead guest”) agree to these Terms. Booking the property constitutes acceptance of these Terms by the lead guest and all persons in the booking party.

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1. Booking & Payment

1.1. A booking is confirmed only once full payment has been received and written confirmation issued.

1.2. The lead guest must be at least 18 years old and responsible for all members of their party.

1.3. Payment must be made via credit/debit card, PayPal, or through a third-party booking platform.

1.4. Guests staying on behalf of a business must provide valid company details; the business is responsible for compliance with these Terms.

1.5. Valid ID (Passport or UK driving licence) will be requested after booking. Right-to-rent checks may apply for stays of 6 months or longer.

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2. Check-In & Check-Out

2.1. Check-in: 3:00pm for all bookings.

2.2. Check-out:

• 10:00am for third-party bookings

• 11:00am for direct bookings via our website

2.3. Early or late check-in/out may be arranged with prior notice and is charged at £10 per hour, subject to availability.

2.4. Guests failing to vacate on time may incur additional charges.

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3. Occupancy & Visitors

3.1. Maximum occupancy is 4 guests.

3.2. Additional guests must be declared in advance and may incur a charge of £20 per person, per night.

3.3. Visitors not staying overnight must be declared to Bright Serviced Accommodation. Undeclared guests may incur additional charges and can be asked to leave.

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4. Cleaning & Housekeeping

4.1. Standard cleaning fees are charged when the booking is made.

4.2. For stays of 3 weeks or more, a free clean every 2 weeks is included.

4.3. Optional weekly cleaning is available at £70 per alternative clean.

4.4. Guests must leave the property in a reasonable condition. Additional cleaning or misuse may incur £200 charges.

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5. Cancellation Policy

5.1. Full refund for cancellations made 30+ days before check-in.

5.2. 50% refund for cancellations 7–30 days before check-in.

5.3. No refund for cancellations less than 7 days before check-in.

5.4. Full refund for cancellations within 48 hours of booking, provided the stay is at least 14 days away.

5.5. Early departures are non-refundable.

5.6. If we must cancel your booking, we will make reasonable efforts to offer alternative accommodation or provide a full refund if none is available.

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6. Behaviour, Quiet Hours & Termination

6.1. Use of the property for parties, loud music, or nuisance behaviour is strictly prohibited.

6.2. Quiet hours are 10:00pm – 7:00am.

6.3. We may terminate a booking immediately for:

• Partying, loud music, nuisance behaviour

• Abusive behaviour toward staff, neighbours, or guests

• Mistreatment of the property

• Non-payment or criminal activity

6.4. No refund will be given for early termination. Additional charges may still apply.

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7. Pets & Smoking

7.1. No pets are allowed unless explicitly agreed in advance. Evidence of pets may incur additional charges.

7.2. Smoking is strictly prohibited indoors; evidence may incur £150 charges.

7.3. Smoking outdoors is permitted if disposal instructions are followed.

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8. Right of Entry

8.1. We or our appointed representatives may enter the property at any time, including for:

• Safety or welfare checks

• Maintenance or emergency repairs

• Breach of Terms

8.2. Spot checks may be carried out without prior notice if any Terms are suspected to be breached.

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9. Additional Charges

• Extra guests: £20 per person, per night (£10 per person per night if updated online)

• Smoking indoors: £150

• Parties/noise/nuisance: £300

• Excessive cleaning/misuse/pets: £200

• Specialist cleaning (e.g., carpets): £200

• Stained/damaged linen: up to £80 per set

• Stained/damaged towels: up to £20 per towel

• Lost keys: £60

• Damaged locks/doorbells: £150

• Misused / out of hours emergency call-out fee: £100

• Broadband removed/tampered: £50 replacement, £25 reset

• Excessive damage may incur compensation for loss of revenue in addition to cleaning/repair costs

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10. Facilities & Personal Belongings

10.1. No items may be removed or dismantled. Furniture must not be moved.

10.2. Guests are responsible for personal belongings; we are not liable for loss, theft, or damage. Guests are advised to obtain adequate insurance.

10.3. Broadband, electricity, water, gas, and other utilities may occasionally be interrupted; we will make reasonable efforts to restore service.

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11. Waste Disposal

11.1. All bins inside the property must be emptied into the designated commercial bins outside.

11.2. Recyclables must be disposed of with general waste as separate recycling is not available.

11.3. Rubbish collection occurs weekly; failure to comply may incur additional charges.

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12. Liability & Force Majeure

12.1. We are not liable for death or personal injury caused by our negligence.

12.2. We are not liable for loss, theft, or damage to personal belongings, or for indirect or consequential losses.

12.3. We are not liable for circumstances beyond our control, including but not limited to fire, flood, power outages, strikes, civil unrest, extreme weather, or acts of government.

12.4. Guests under 16 must be supervised by an adult (21+) at all times.

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13. Property Description & Amendments

13.1. Property descriptions and facilities are provided in good faith but may be amended without prior notice.

13.2. We may amend bookings or make reasonable substitutions if necessary.

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14. Complaints

14.1. Guests should report complaints within 24 hours after departure via email.

14.2. Complaints received after this period may not be considered.

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15. Governing Law

15.1. These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2. Bright Serviced Accommodation is a registered member of the Property Redress Scheme (PRS), Membership No. PRS054468.

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16. Contact Details Bright Serviced Accommodation

Email: samantha@brightservicedaccommodation.com

Phone: 01253 462 112

Address: Blackpool Enterprise Centre, Lytham Road, Blackpool, FY4 1EW